Frequently Asked Questions

FAQs

COVID-19 VACCINATION STATUS

Dear Valued Ticket Holders,

Like you, the team at Moreton Kids Festival have been closely monitoring the weather situation and forecasts over the past few weeks. Sadly, due to the continued rainfall at Pine Rivers Park and South East Queensland we have been forced to cancel Moreton Kids Festival, due to run this Sunday, 22 May.

This decision was not an easy one to make, and comes after months of planning and hard work pulling together what we believe was going to be our best program yet! The recent rain falls, in addition to forecast weather for the weekend, have been deemed to make the event site unusable for this weekend. After extensive consultation the site was deemed too wet to procced with the event and setting up the event would cause significant damage to the park and surrounds, with postponement not an option at this stage.

Refunds

Rest assured that ALL ticket holders will be issued refunds in the coming days. Refunds will be issued to the card used to purchase the ticket – if these credit card details have changed, or the card has been cancelled, please let us know ASAP with your new credit card details – by emailing events.support@mbrit.com.au . If your card details have not changed, you do not need to take any action, the refund will happen automatically! We ask that you please allow 5-7 working days for these refunds to process.

We deeply apologise for any inconvenience caused and look forward to bringing you Moreton Kids Festival again in 2023!

The Moreton Kids Festival Team

Moreton Kids Festival will be operated in accordance with Queensland Government and Queensland Health regulations pertaining to the COVID-19 pandemic and its status at the time of the event. Patrons are no longer required to be vaccinated to attend this event.

Tickets non-refundable

Tickets are non-refundable except as outlined in our terms and conditions. Please head to www.moretonkidsfestival for full Terms & Conditions.

QR CODE CHECK-IN

In addition to the vaccination mandate, as a condition of entry to this event you are required to provide contact details for yourself and any other additional attendees upon entry. All event attendees will be required to check-in using the QR codes available at entry.

TICKETS NON-REFUNDABLE

Tickets are non-refundable except as outlined in our terms and conditions. This includes ticketholders who are unvaccinated against COVID-19. Please head to www.moretonkidsfestival for full Terms & Conditions.

COVID-19 INFORMATION

For all COVID-related FAQs and information, please visit our COVID-Safe page here.

THANK YOU

We thank everyone for your patience, understanding, and cooperation. Let's keep everyone safe and do the right thing.

For all ticketing related questions or for more information regarding the above information, please send an email to events.support@mbrit.com.au and we will get back to you in a timely manner.

TICKETS

Please be advised that due to recent flooding at Pine Rivers Park, Moreton Kids Festival has been rescheduled.

The new event details are:

Moreton Kids Festival

Pine Rivers Park, Strathpine

Sunday 22 May

8.00am to 3.00pm

How to refund your ticket

If you can no longer attend Moreton Kids Festival, please complete the refund request form prior to Wednesday 16 March to request a refund. All remaining tickets will be automatically transferred to the new date after that time with no action required by ticket holders.

Request a refund

ONLINE TICKETS

TICKETS ON SALE HERE.

Adults (16+ years) | $10.00 each + online booking fee

Child (3-15 years) | $5.00 each + online booking fee

Concession* (pensioner or student only, health care card not accepted) | $5.00 each + online booking fee

Family Pass (2 adults & 2 children OR 1 adult & 3 children) | $25.00 + online booking fee

Infant (2 years & under) | FREE (you must select a FREE "Infant" ticket and register details as part of your order).

Carer* (with valid Carer ID/Companion Card and attending with a ticketholder) | FREE (you do not need to pre-purchase a ticket. An allocated ticket will be given to you upon entry and your details will be collected upon entry).

*Concession must show valid student ID or pension card upon entry. Health care cards are not accepted. Carers must show valid carer or companion card.

All children must be accompanied by a responsible ticket holder adult over the age of 18.

AT THE GATE TICKET PRICES

**This is a sell out event and we strongly recommend purchasing your tickets online to ensure you do not miss out. If tickets sell out prior to the event gate tickets will not be available.

Adults (16+ years) | $15.00

Child (3-15 years) | $7.00

Concession* (pensioner or student only, health care card not accepted) | $7.00

Family Pass (2 adults & 2 children OR 1 adult & 3 children) | $35.00

Infant (2 years & under) | FREE

Carer* (with valid Carer ID/Companion Card and attending with a ticketholder) | FREE (you do not need to pre-purchase a ticket. An allocated ticket will be given to you upon entry and your details will be collected upon entry.).

*Concession must show valid student ID or pension card upon entry. Health care cards are not accepted. Carers must show valid carer or companion card.

All children must be accompanied by a responsible ticket holder adult over the age of 18.

TICKETS NON-REFUNDABLE

Tickets are non-refundable except as outlined in our terms and conditions. Please head to www.moretonkidsfestival for full Terms & Conditions.

PURCHASE TICKETS ONLINE

TICKETS ON SALE HERE.

If we sell out prior to event day, gate tickets will be unavailable.

If available, limited gate tickets can be purchased using cash or card (we recommend card to save on time and to maintain safe hand hygiene). There may be a lengthy wait time at the gate, so purchasing online will help you beat the queue!

ONLINE TICKETS

TICKETS ON SALE HERE.

Child (3-15 years) | $5.00 each + online booking fee

Infant (2 years & under) | FREE ENTRY

AT THE GATE TICKET PRICES

Child (3-15 years) | $7.00

Infant (2 years & under) | FREE ENTRY

CARERS ENTER FREE

TICKETS ON SALE HERE.

Carers with a valid Carer ID/Companion Card and attending with a valid ticketholder can enter the event for FREE. You do not need to pre-purchase a ticket and one will be allocated to you upon entry.

Please ensure you have your proof of identity ready for our team.

Please ensure you check-in your details upon entry using the Queensland Government COVID-19 Check-In app.

PLEASE EMAIL US

You may have entered your email incorrectly or the automated confirmation may have been filtered to your junk mail. Please email events.support@mbrit.com.au requesting for another confirmation email to be sent to you if you are unable to find your tickets.

LIMITED GATE TICKETS

We strongly encourage you secure your tickets online.

TICKETS ON SALE HERE.

If we sell out prior to event day, gate tickets will be unavailable.

If available, limited gate tickets can be purchased using cash or card (we recommend card to save on time and to maintain safe hand hygiene). There may be a lengthy wait time at the gate, so purchasing online will help you beat the queue!

LIMITED TICKETS

Yes, this event has a capacity cap and is expected to sell out.

We strongly encourage you secure your tickets online.

TICKETS ON SALE HERE.

TICKETS NON-REFUNDABLE

Tickets are non-refundable except as outlined in our Terms & Conditions.

CONTACT US

You can find out contact information here.

ARRIVING & PARKING

PINE RIVERS PARK

This event is held at Pine Rivers Park, located at: 125 Gympie Road, Strathpine, 4500, QLD

More details on ways you can get to this event here.

FREE PARKING

Moreton Kids Festival has a designated parking area on site at Pine Rivers Park. Please follow directions from event staff, volunteers, and traffic marshals at all times.

Additional travel and parking details can be found here.

FREE PARKING

Moreton Kids Festival has a designated parking area on site at Pine Rivers Park. Please follow directions from event staff, volunteers, and traffic marshals at all times.

Additional travel and parking details can be found here.

FREE ACCESSIBLE PARKING AVAILABLE

Limited accessible parking is available on-site at Pine Rivers Park. Upon arrival please show event staff, volunteers, and traffic marshals your parking permit and you will be directed to the reserved accessible parking.

DROP-OFF/ PICK-UP ZONE

There will also be a designated drop-off/pick-up bay for those not wishing to park or for buses/rideshares.

FREE PARKING

General parking is also available on site at Pine Rivers Park. Please follow directions from event staff, volunteers, and traffic marshals at all times.

Additional travel and parking details can be found here.

DROP-OFF/ PICK-UP ZONE

There will also be a designated drop-off/pick-up bay for those not wishing to park or for buses/rideshares. Please follow directions from event staff, volunteers, and traffic marshals at all times.

AT THE FESTIVAL

NO PETS ALLOWED

Moreton Kids Festival has a strict no-dogs or pets policy. Please leave your fur-babies at home. This is to ensure the safety of all event patrons.

SERVICE/ASSISTANCE DOGS WELCOMED

Moreton Kids Festival is a go unless we advise otherwise on the website, email or via social media.

BE SUN SAFE

We highly recommend you pack the following essential items for the whole family:

  • Your tickets!
  • Hat
  • Sunscreen
  • Plastic water bottle
  • Hand sanitiser
  • Picnic blanket
  • Mobile phone (for check-in and tickets)~
  • A smile - it's gonna be a great day!

Strictly no eskies, glass, alcohol, shade structures, or eskies. See list of strictly prohibited items further below.

STRICTLY NO ALCOHOL

No. You cannot bring alcohol into the festival. Strictly no glass also.

ATMS AVAILABLE

Yes! We have ATM machines located around the festival.

ENTRY TICKET INCLUDES RIDES

Once you have purchased your entry ticket, all of the rides at the event are FREE and unlimited! No additional costs.

RESTRICTED & BANNED ITEMS

  • Weapons of any kind
  • Tents/shade structures
  • Pepper spray/mace
  • Alcohol
  • Illicit Substances
  • Fireworks & Flares
  • Glass bottles
  • Smoking & vaping
  • Electric scooters, skateboards and bikes. Mobility devices and aids are fine.
  • Any other items deemed to be unsuitable by event staff

Any person or persons found within the event area in the possession of any of the above items will be removed from the site. A refund will not be issued for your ticket.

PASS-OUT AVAILABLE UPON REQUEST

Yes! Festival patrons can leave the event and re-enter ON THE SAME DAY! Please speak with gate security and we will be able to assign you a pass out to come back later.

PRIVATE FACILITIES AVAILABLE

There will be a designated ‘Parent's Room’ where you will be able to relax. Facilities include baby change facilities, comfy chairs for breastfeeding, and a microwave.

PACK A LUNCH

Yes. However, please do not bring anything in glass.

We recommend a small backpack or cooler bag. Strictly no eskies.

LOST PROPERTY

If you’ve lost an item during the day at Moreton Kids Festival, please head to the Information Tent. If the item is not there, we ask that you leave your phone number with staff and a description of the lost item. We often come across lost property after the event has closed for the day. Lost property is kept by Moreton Bay Region Industry & Tourism at their head office at 433 Elizabeth Ave, Kippa-Ring Qld 4021, for a period of four weeks. Please call 07 3897 4999 after the event to see if we have located your lost item.

Additionally, you may also email us at events.support@mbrit.com.au

NO CLOAK ROOM

No. There are no cloak room facilities at Moreton Kids Festival.

STRICTLY NO SMOKING

No, this is a non-smoking event. No smoking or vaping is permitted.

PHOTOGRAPHY & VIDEOGRAPHY NOTICE

Important information for photography and filming at Moreton Kids Festival

When you attend Moreton Kids Festival, you and your guest(s) enter an area where photography, audio, and video recording may occur. By entering the event premises, you and your guest(s) consent to interview(s), photography, audio recording, video recording and its/their release publication, exhibition, or reproduction to be used for news, web casts, promotional purposes, telecasts, advertising, inclusion on websites, or any other purpose by Moreton Bay Region Industry & Tourism (MBRIT) and its affiliates and representatives. You release MBRIT, its officers and employees, and each and all persons involved from any liability connected with the taking, recording, digitising, or publication of interviews, photographs, computer images, video and/or sound recordings

By entering the event premises, you and your guest(s) waive any rights you may have to any claims for payment or royalties in connection with any exhibition, streaming web casting, televising, or other publication of these materials, regardless of the purpose or sponsoring of such exhibiting, broadcasting, web casting, or other publication irrespective of whether a fee for admission or sponsorship is charged. You also waive any right to inspect or approve any photo, video, or audio recording taken by MBRIT or the person or entity designated to do so by MBRIT. You have been fully informed of your consent, waiver of liability, and release before entering the event.

TOILETS AVAILABLE

Yes, we have toilets available at this event

FIRST-AID AVAILABLE

Yes, we have trained and qualified first aid available at this event. If you are in need of assistance, please seek help from any event staff or volunteer for assistance.

ACCESSIBILITY & INCLUSIVITY

FLASH PHOTOGRAPHY

Whilst none of the festival's performances contain flash photography or strobing lights we need to advise that their may be instances of this from other patrons at the festival with cameras etc.

The festival will have an onsite photographer and videographer that will also be utilising flash photography.

AMPLIFIED SOUND

Yes, there will be amplified music and sound, particularly around our stages and performance areas.

NO SMOKE MACHINES

No, however some of our performances will be using bubbles.

Most of our precinct is accessible, excluding a few activations (such as rides). Parts of the venue are on a hill or gravel terrain, however we have made sure that none of the event features are on these areas.

Please note the entire festival is on a grassy terrain.

FREE ACCESSIBLE PARKING AVAILABLE

Limited accessible parking is available on-site at Pine Rivers Park. Upon arrival please show event staff, volunteers, and traffic marshals your parking permit and you will be directed to the reserved accessible parking.

DROP-OFF/ PICK-UP ZONE

There will also be a designated drop-off/pick-up bay for those not wishing to park or for buses/rideshares.

FREE PARKING

General parking is also available on site at Pine Rivers Park. Please follow directions from event staff, volunteers, and traffic marshals at all times.

Additional travel and parking details can be found here.

TOILETS AVAILABLE

Yes, we have accessible toilets available.

SOME STAGE INTERPRETATION

Interpreting services will be provided during some stage entertainment. Please check our full program for list of shows with these services.